At VITMINVEDA, we take great care in formulating and crafting our botanical skincare and personal care products. Due to the personal hygiene nature of natural beauty and wellness items, we maintain a strict yet fair return and exchange policy to ensure maximum quality and safety for all our customers.

1. Returns & Exchange Eligibility

Because our products are personal care and botanical formulations, we cannot accept returns or exchanges for:

• Products opened, used, or altered in any way.
• Products damaged due to misuse or neglect after delivery.
• Change of mind or personal fragrance/texture preferences.
• Free gifts, promotional samples, or clearance sale items.

We offer a replacement or return ONLY under the following conditions:

• You received a damaged parcel or broken bottle/jar upon arrival.
• You received an incorrect item or missing items from your order.
• The product delivered has an active manufacturing defect or physical leakage.

2. How to Request a Return or Exchange

If your order meets the criteria above, please follow these steps within 7 days of receiving your package:

• Step 1: Take clear photos and a continuous unboxing video clearly showing the outer box, shipping label, and the issue/damage.
• Step 2: Email our support team or send a message on WhatsApp with your Order ID, contact details, and attached proof.
• Step 3: Our quality assurance team will inspect the request and respond within 24 to 48 business hours.

3. Pickup & Replacement Process

• Once your return/exchange is approved, we will arrange a free reverse pickup from your location via our shipping partners.
• Please ensure the product is packed securely in its original packaging along with all tags, seals, and invoices.
• Upon receiving and verifying the returned product at our facility, a replacement will be dispatched within 2 business days.

4. Refund Policy

• Prepaid Orders: Refunds will be credited back to your original payment method (bank account, UPI, or card) within 5–7 business days after approval.
• Cash on Delivery (COD) Orders: Refunds will be issued via store credit / discount voucher or transferred directly to your verified bank account via UPI upon request.
• Note: Original shipping fees and COD charges are non-refundable.